Hiring and keeping a good technician in a tight market
Pay matters, but training, tools and predictable hours decide who stays.
Good technicians are scarce. Shops that keep them make the work easier to do well.
Invest in training
Pay for certifications and set aside time to use them. It signals a career, not a job.
Fix the small frustrations
Working tools, a clean bay and honest scheduling matter more than owners think. See also service plans that make workloads predictable, and the automotive desk.
This guest column was reviewed by the Local Dispatch editors before publication. Views are the author's own. Write for us.
